Important: Regarding APB compensation

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    Krycek
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    Important: Regarding APB compensation

    Post  Krycek on Mon Sep 27, 2010 5:53 pm

    http://www.gamasutra.com/view/news/30624/APB_Subscribers_Denied_Refund.php
    http://www.destructoid.com/ea-offering-some-compensation-to-apb-customers-184827.phtml

    I dropped store.ea.com a message (as I bought it online through their store.) and received the following, but note; you need to contact your merchant.:
    Greetings,

    Thank you for contacting Electronic Arts Customer Support.

    We understand that you purchased APB and since the game is no longer available to play, you'd like us to refund the purchase amount you spent on it. While refunding the amount is not possible in this case, as a refund to what you've lost, we're offering you a free game from EA Store "http://eastore.ea.com". If you purchased the game after 7/15/2010 then you are eligible for this offer and can select any game you would wish with a couple of exceptions as noted below:

    · Only those games for which we've Digital Download version available on EA Store can be selected.
    · Please do not select a game which is not released yet.

    In order to proceed with the refund request; along with the name of the game you'd like to play, we will also need the proof of your APB purchase:


    · In case of box version - attach the scanned copy of your purchase receipt in this email.
    · In case of downloadable version, please provide the screenshot of your purchase proof (Email from the retailer).
    · In case of digital download version from EA Store, provide us the order #.

    Once you've provided us the proof of your purchase and name of the game you'd wish to have, we'll entitle it on your account and then you will have to use the EA Download Manager to download the game. If you do not have EADM, you can download it here: http://eastore.ea.com/eadm
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    Chainer
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    Re: Important: Regarding APB compensation

    Post  Chainer on Mon Sep 27, 2010 7:15 pm

    I bought mine from RTW directly. So I'm out of luck it would seem.
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    Eleutherophobia
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    Re: Important: Regarding APB compensation

    Post  Eleutherophobia on Mon Sep 27, 2010 7:56 pm

    Indeed, same here.

    Thanks for the info though, Krycek.



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    Krycek
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    Re: Important: Regarding APB compensation

    Post  Krycek on Mon Sep 27, 2010 8:06 pm

    Contact EA regardless, they will either direct you or cover you I'm sure.
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    Injektilo
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    Re: Important: Regarding APB compensation

    Post  Injektilo on Wed Sep 29, 2010 1:27 am

    Yeah, they will. I told them I purchased it directly from the RTW website. But I purchased it before July 15th so I wasn't eligible Mad

    They still gave me 20% discount coupon for any game, though.
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    Krycek
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    Re: Important: Regarding APB compensation

    Post  Krycek on Wed Sep 29, 2010 6:02 pm

    I, likewise, was ineligable (Having pre-ordered) but was given a $20 coupon to store.ea.com, which is great, because now my choice isn't limited to digital downloads, and current releases only.

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